Delivery & Return
Free delivery available on 1000s of products over $100. Choose a specific delivery date & time that suits you for an additional fee.
Delivery Options Overview
GroveGo partners with Leopards, a prominent logistics company, to provide a variety of delivery options to ensure timely and reliable service. These delivery choices are designed to meet the needs of both individual customers and businesses. Here’s an overview of the available delivery options:
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Small items
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Standard delivery Get it in 3-5 working days |
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Orders over 5000: All day delivery. Order anytime: |
FREE |
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Orders under 5000: All day delivery. Order anytime: |
RS299 |
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Weekday time slot from 12noon - 5pm. Order by 9pm. |
RS350 |
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Next day delivery Get it next day, 7 days a week |
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All day delivery. Order by 9pm. |
RS299 |
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Weekday time slot from 12noon - 5pm. Order by 9pm. |
RS350 |
What do we mean by small? Just about everything under the sun except for major kitchen/laundry appliances and TVs over 43″.
Large items
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Standard delivery Get it in 3 working days |
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All day Delivery 24 hour. Order anytime: |
From RS320 |
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Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime: |
From RS320 |
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Next day delivery it next day on weekdays |
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All day delivery from 24 hour. Order any time: |
RS299 |
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Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by 7pm: |
From RS350 |
The big stuff. Major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 43″.
Exchange or Return of Goods
GroveGo offers a simple and convenient process for returns and exchanges:
1. Return Policy
- Time Frame: Returns are accepted within 14-30 days.
- Condition: Items must be unused, in original packaging, and with proof of purchase.
- Exclusions: Some items (e.g., perishable or personalized) are non-returnable.
2. Exchange Policy
- Time Frame: Exchanges allowed within 14-30 days.
- Condition: Item must be unused and in original condition.
- Options: Exchange for size, color, or product variation.
3. Return Process
- Initiate Return: Log in to your account and request a return.
- Methods: Drop-off, pick-up, or store return.
- Refunds: Processed within 7-10 business days.
4. Faulty or Damaged Goods
- Return & Replacement: GroveGo covers return shipping for faulty or damaged items.
- Contact Support: Report issues within 48 hours for resolution.
FAQs
If your order hasn’t arrived, follow these steps:
- Track Your Order: Log in to your GroveGo account and check the "My Orders" section for tracking updates.
- Check for Delays: Delivery may be delayed due to weather or other factors. We’ll notify you of any delays.
- Contact Support: If there’s no update, contact customer support with your order number for assistance.
- Verify Address: Ensure your shipping address is correct to avoid delays.
If your order is still missing, we’ll work with the delivery partner to resolve the issue.
Delivery on public holidays may vary depending on the carrier and your location. While GroveGo strives to provide consistent service, please note:
- Standard Deliveries: Deliveries are typically not made on public holidays.
- Special Circumstances: Some regions or delivery options (like express or same-day) may still operate during certain holidays.
- Notifications: Any public holiday delivery schedules or delays will be communicated to you via email or tracking updates.
For specific details, please check your order tracking or contact customer support for more information on holiday delivery availability.
To check if we deliver to your postcode, simply:
- Enter Your Postcode: Visit the GroveGo website and enter your postcode during checkout to see if delivery is available.
- Delivery Options: Depending on your location, different delivery options (standard, express, etc.) may be available.
- Customer Support: If you're unsure or experience issues, feel free to contact our customer support team with your postcode, and we’ll confirm delivery availability.
We strive to provide coverage to most areas, but some remote locations may have limited options.
In most cases, a signature is required for delivery to ensure your package is safely received. However, this depends on the delivery option and the carrier used.
- Standard Deliveries: May not require a signature. Packages could be left in a safe location if no one is available.
- High-Value or Express Deliveries: Typically require a signature to ensure secure delivery.
- Contactless Deliveries: Some areas or services may offer no-contact delivery options, where a signature is not required.
If you’re not available to sign, you may be able to reschedule delivery or pick up your package from a local collection point. Check with the carrier or GroveGo for specific delivery instructions.
Experience the Best in Quality Products and Fast Delivery with Grovego!
Grovego is committed to providing the best shopping experience, offering a wide selection of high-quality products at your fingertips. With our user-friendly platform, you can easily browse, shop, and find exactly what you need. We take pride in delivering top-notch products and ensuring fast, reliable delivery so you can enjoy your purchases without delay. Whether you're shopping for everyday essentials or something special, Grovego guarantees a seamless, satisfying experience every time you shop!
We offer a wide range of high-quality products from trusted suppliers, enabling you to start and grow your online store without the hassle of inventory or shipping. With Grovego, you can easily access top-notch products, manage orders seamlessly, and focus on what matters most—growing your business. Whether you're a beginner or an experienced entrepreneur, Grovego is here to help you succeed in the world of dropshipping!
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